CONTACT INFORMATION

Our goal is 100% customer satisfaction, and
we will make every effort to respond to your inquiry promptly!
(Please make sure to put us on your friends list to
prevent your response from being blocked as spam!
If you haven't gotten a reply from us,
please check your spam folder!)

For Tracking Information  Tracking@pickupspecialties.com
George Sales Questions Availability Questions, Installation Questions Fit Questions George@pickupspecialties.com	Victoria General Manager VictoriaMaywald@pickupspecialties.com
For shipping quotes, please contact Jenny at Orders@PickupSpecialties.com
Jenny Shipping quotes, information regarding an existing order Orders@pickupspecialties.com	Rochelle For Returns, Shipping Loss or Damage and Customer Service Returns@pickupspecialties.com
Eric Installation Questions Eric@pickupspecialties.com
Ivan For questions or comments regarding our mailing list or for link requests, please contact:   IvanSmith@pickupspecialties.com
For Tracking Information  Tracking@pickupspecialties.com To Change an Order Orders@pickupspecialties.com  For Shipping Quotes Orders@pickupspecialties.com  For Sales, Installation Questions and Fit Questions George@pickupspecialties.com

If you have any questions or comments regarding the website,
please contact Carla at:

Webmaster@pickupspecialties.com

For linking information, you can also visit our link page at:

http://www.pickupspecialties.com/linkinfo.htm

We will respond to your email promptly!

Store hours are:
Monday thru Friday:  9 a.m. to 6 p.m. central
Saturday:  9.a.m to 3 p.m. central

If your inquiry is not received during business hours, we will answer your email first thing the next business morning!

We will be closed on Saturday, March 27, 2010, for inventory

By joining the mailing list for Pickupspecialties.com, you will be the first to know about our current sales and specials!  In addition, you will receive valuable coupons that will be available only to those on our mailing list!  We will also send you periodic information on the newest truck accessories as they become available!

(Please make sure to put us on your friends list to
prevent your response from being blocked as spam!
If you haven't gotten a reply from us,
please check your spam folder!)
 

If you are not 100% satisfied with your purchase from Pickup Specialties. Simply return the item within 90 days, in the original package* and we will refund your money 100%.** (excluding shipping charges and a 15% restocking fee may be added to any return ... unless it was our fault and in that case we will refund your full purchase price including shipping charges).  Please see the return instructions below.

** Please note that personalized and custom ordered items cannot be returned unless defective from the manufacturer.

** All damages must be reported within 72 hours from the time of delivery.

After 90 days you will then be covered by the appropriate manufacturers warranty against any defects in material or workmanship.

For returns:
 

Customer Friendly Return Policy:

You must first call 1-888-590-4769 or email victoriamaywald@pickupspecialties.com  and get a RGA # (return authorization number) before any items are sent back.  Then you can download and print our return form to include with your package at this link:

Pickup Specialties Return Form and Instructions

Within 90 Days of purchase you may return any items due to mis-order, mis-shipped defective or damage.  All freight charges due to customer error are responsibility of the customer.  If the part is defective please put specific details in the comments area.

If the item (s) is being returned due to our error we will mail or e-mail you a call tag for pick up.  Please attach the call tag along with your RGA # written on the outside of the box.  Call tags will only be sent one time and it is the customer's responsibility to have the return package ready for pickup or to return the product using the call tag promptly.  Failure to do so may result in a reduction in your refund amount due to additional shipping charges.

All returns must be returned in its original packaging and in re-sellable condition.  A 15% restocking fee may be added to any returns**.

When returning please keep a copy of the tracking information on file, in case needed for proof of delivery.

When we receive product back we will then credit your card in full for the product, minus the shipping charges (unless it was our fault). 

For returned items that were originally purchased with a free shipping option, when we receive the product back, we will refund your credit card in full for the product minus shipping charges to you and the return shipping to get the product back to us (unless it was our fault or a manufacturer's defect, in which case you will be refunded your entire purchase amount.)

*  Please note that items must be returned in the original package in sellable condition or a 15% restocking fee may be assessed.

Thank you,

Pickup Specialties