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US Rack Return Policy

Warranty, Shipping and Return Policy, and Maintenance

U.S. Rack, LLC products are warranted for a period of 60 days against all defects in structural materials and workmanship provided that they are assembled, installed, and used in accordance with all manufacturer's specifications and instructions. Powder coated racks can not be warranted against rust. Merchandise must be returned in the original box with original packaging.

U.S. Rack will refund purchases as follows:
  1. If the product shipped has missing or defective components U.S. Rack may first send the customer new components to solve the problem. If after receiving the replacement components, the product is still defective, the customer may call and request that U.S. Rack schedule a return pick-up of the product. After the product has been returned and shown to have a significant defect, the customer will be refunded the entire purchase price including shipping.

     
  2. If customer wishes to return the product for reasons other than a mechanical defect, the customer may call and request that U.S. rack schedule a return pick-up of the product. After the product has been returned U.S. Rack will refund the customer's purchase price minus the standard shipping charges listed on www.UPS.com for both directions and minus a 15% restocking fee to cover processing, handling, and repackaging costs. U.S. Rack may also deduct the fair value to repair any damage to the product not caused by U.S. Rack.

     
Maintenance on your Rack will be required. With powder-coated racks, normal use usually results in scratching of the surface, exposing the steel below. To prevent rust, spot paint any scratches or breaks in the surface with a high quality metal paint. With stainless steel racks, it is normal that there will be some tarnishing and oxidation of structural stainless steel particularly in a humid environment. Treat your rack regularly with a product such as Multi-Use Stainless Steel Cleaner/Polisher/Protectant by the Carroll Company of Garland, TX, 800-527-5722. For a high shine use an electric buffer with a Scotchbrite™ pad.