CONTACT INFORMATION

 

 Pickup Specialties has been in business since 1974. We are committed to bringing you our best possible products, service and price. 
Our "No Questions Asked"
  warranty
is the best in the business.
 
Pickup Specialties
 2445 FM 2920
Spring, TX  77388
281-353-8677 local
1-888-590-4769 toll free
281-651-8510 fax
 

Our goal is 100% customer satisfaction, and
we will make every effort to respond to your inquiry promptly!
(Please make sure to put us on your friends list to
prevent your response from being blocked as spam!
If you haven't gotten a reply from us,
please check your spam folder!)

For Tracking Information  Tracking@pickupspecialties.com

For shipping quotes, please contact Rochelle at
 RochelleMaywald@PickupSpecialties.com


Customer service or information for an order placed on line
Orders@pickupspecialties.com

 

For shipping quotes, please contact Rochelle at
 
RochelleMaywald@PickupSpecialties.com

 

Rochelle


For Returns, Shipping Loss or Damage and Customer Service
Returns@pickupspecialties.com

For shipping quotes, please contact Rochelle at
 RochelleMaywald@PickupSpecialties.com

 

   
Victoria
Victoria
For Sales and Product Questions
General Manager
VictoriaMaywald@pickupspecialties.com

Jose

Jose
For Questions regarding installation:
  Jose@pickupspecialties.com

   

Oscar

Oscar
For questions or comments regarding our website, mailing list or for link requests, please contact:
  Oscar@pickupspecialties.com


 

 
For Tracking Information
 
and Customer Service
Tracking@pickupspecialties.com

To Change an Order
and for Customer Service
Orders@pickupspecialties.com
 

For Shipping Quotes
RochelleMaywald@pickupspecialties.com
 

 


We will respond to your email promptly!

Store hours are:
Monday thru Friday:  9 a.m. to 5:30 p.m. Central

If your inquiry is not received during business hours, we will answer your email first thing the next business morning!

 

Click Here for Shipping Questions & Policies

Click Here for our Returns Page


If you are not 100% satisfied with your purchase from Pickup Specialties. Simply return the item within 90 days, in the original package* and we will refund your money 100%.** (excluding shipping charges and a 15% restocking fee may be added to any return ... unless it was our fault and in that case we will refund your full purchase price including shipping charges).  Please see the return instructions below.

** Please note that personalized and custom ordered items cannot be returned unless defective from the manufacturer.

** All damages must be reported within 72 hours from the time of delivery.

After 90 days you will then be covered by the appropriate manufacturers warranty against any defects in material or workmanship.

For returns:

No merchandise can be returned with out a written authorization from
Pickup Specialties.  Failure to do so may result in no credit being given.
* All damages must be reported within 72 hours from the time of delivery.
For all damaged items you must keep original packaging for claims to be processed.

* Original packaging is required for returns or credits on all damaged items.
* You must provide us with return tracking information in order to receive a refund.

You must first call 1-888-590-4769 or email Returns@pickupspecialties.com  and get a RGA # (return authorization number) before any items are sent back.  Then you can download and print our return form to include with your package at this link:

Pickup Specialties Return Form and Instructions

Within 90 Days of purchase you may return any items due to mis-order, mis-shipped or defective merchandise.  All freight charges due to customer error are responsibility of the customer.  If the part is defective please put specific details in the comments area.

If the item (s) is being returned due to our error we will mail or e-mail you a call tag for pick up.  Please attach the call tag along with your RGA # written on the outside of the box.  Call tags will only be sent one time and it is the customer's responsibility to have the return package ready for pickup or to return the product using the call tag promptly.  Failure to do so may result in a reduction in your refund amount due to additional shipping charges.

All returns must be returned in its original packaging and in re-sellable condition.  A 15% restocking fee may be added to any returns for repackaging or when charged to us by the manufacturer**.  For all damaged items you must keep original packaging for claims to be processed**.

When returning please keep a copy of the tracking information on file, in case needed for proof of delivery. 

 * You must provide us with return tracking information in order to receive a refund.

When we receive product back we will then credit your card in full for the product, minus the shipping charges (unless it was our fault). 

For returned items that were originally purchased with a free shipping option, when we receive the product back, we will refund your credit card in full for the product minus shipping charges to you and the return shipping to get the product back to us (unless it was our fault or a manufacturer's defect, in which case you will be refunded your entire purchase amount.)

*  Please note that items must be returned in the original package in sellable condition.  If the item is not in re-sellable condition when received, no refund or a discounted refund may be given. A 15% restocking fee may be assessed per the manufacturer's policy or for
re-packaging. 

Thank you,

Pickup Specialties

 

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Click Here for Terms and Conditions