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Click Here for our Returns Page
If you are not
100% satisfied with your purchase from Pickup Specialties. Simply return the
item within 90 days,
in the original package* and we
will refund your money 100%.**
(excluding shipping charges and a 15% restocking fee may be added
to any return ... unless it was our fault and in that case we will refund
your full purchase price including shipping charges). Please see the
return instructions below.
personalized and custom ordered items cannot be returned unless defective from
** All damages
must be reported within 72 hours from the time of delivery.
After 90 days you will
then be covered by the appropriate manufacturers warranty against any defects in
material or workmanship.
You must first call
1-888-590-4769 or email
Returns@pickupspecialties.com and get a RGA # (return authorization
number) before any items are sent back. Then you can download and print
our return form to include with your package at this link:
Return Form and Instructions
Within 90 Days of
purchase you may return any items due to mis-order, mis-shipped or defective
merchandise. All freight charges due to customer error are responsibility of the
customer. If the part is defective please put specific details in the comments
If the item (s) is being
returned due to our error we will mail or e-mail you a call tag for pick up.
Please attach the call tag along with your RGA # written on the outside of the
box. Call tags will only be sent one time and it is the customer's
responsibility to have the return package ready for pickup or to return the
product using the call tag promptly. Failure to do so may result in a
reduction in your refund amount due to additional shipping charges.
All returns must be
returned in its original packaging and in re-sellable condition. A 15%
restocking fee may be added to any returns for repackaging or when charged to us
by the manufacturer**. For all damaged items
you must keep original packaging for claims to be processed**.
When returning please
keep a copy of the tracking information on file, in case needed for proof of
* You must provide us with return tracking information in order to receive a
When we receive product back we will then credit your card in full for the
product, minus the shipping charges (unless it was our fault).
For returned items that were originally purchased with
a free shipping option, when we receive the product back, we will refund your
credit card in full for the product minus shipping charges to you and the return
shipping to get the product back to us (unless it was our fault or a
manufacturer's defect, in which case you will be refunded your entire purchase
* Please note that items must be returned in the original package in
If the item is not in re-sellable condition when received, no refund or a
discounted refund may be given. A
15% restocking fee may be assessed per the manufacturer's policy or for
Click Here for Terms and Conditions