If you are not 100% satisfied with your purchase from Pickup Specialties, simply follow the instructions below to return the item within 90 days, in the original package* and we will refund your money 100%.** (excluding shipping charges and a 15% restocking fee may be added to any return ... unless it was our fault and in that case we will refund your full purchase price including shipping charges). Please see the return instructions below.
** Please note that personalized and custom ordered items cannot be returned unless defective from the manufacturer.
** All damages must be reported within 72 hours from the time of delivery.
After 90 days you will then be covered by the appropriate manufacturers warranty against any defects in material or workmanship.
Customer Friendly Return Policy:
You must first call 1-888-590-4769 or email Returns@pickupspecialties.com and get a RGA # (return authorization number) before any items are sent back. Then you can download and print our return form to include with your package at this link:
Within 90 Days of purchase you may return any items due to mis-order, mis-shipped defective or damage. All freight charges due to customer error are responsibility of the customer. If the part is defective please put specific details in the comments area.
If the item (s) is being returned due to our error we will mail or e-mail you a call tag for pick up. Call tags will only be sent one time and it is the customer's responsibility to have the return package ready for pickup or to return the product using the call tag promptly. Failure to do so may result in a reduction in your refund amount due to additional shipping charges. Please attach the call tag along with your RGA # written on the outside of the box.
When returning please keep a copy of the tracking information on file, in case needed for proof of delivery.
All returns must be returned in its original packaging and in re-sellable condition. A 15% restocking fee may be added to any returns for repackaging or when charged to us by the manufacturer**. For all damaged items you must keep original packaging for claims to be processed**.
When returning please keep a copy of the tracking information on file, in case needed for proof of delivery. * You must provide us with return tracking information in order to receive a refund.
When we receive product back we will then credit your card in full for the product, minus the shipping charges (unless it was our fault).
For returned items that were originally purchased with a free shipping option, when we receive the product back, we will refund your credit card in full for the product minus shipping charges to you and the return shipping to get the product back to us (unless it was our fault or a manufacturer's defect, in which case you will be refunded your entire purchase amount.)
* Please note that items must be returned in the original package in
If the item is not in re-sellable condition when received, no refund or a
discounted refund may be given. A
15% restocking fee may be assessed per the manufacturer's policy or for